Conversational commerce

Messaging is now a primary commerce surface. Customers expect to pay inside chat without jumping through apps or links.

The flow

1. Capture intent in chat.
2. Create a checkout session.
3. Offer rails (Bre-B, card, wallet).
4. Confirm payment and fulfill.

Where Orangepill fits

Orangepill flows connect chat events to payment orchestration. The same flow engine can handle retries, webhooks, and fulfillment triggers while keeping the payment layer consistent.

Production tips

• Use idempotency keys for repeated chat events.
• Enforce policy checks before initiating payment.
• Track session state alongside payment attempts.